Download e-book for iPad: 101 Activities for Delivering Knock Your Socks Off Service by Performance Research Associates

By Performance Research Associates

ISBN-10: 0814414443

ISBN-13: 9780814414446

modern day clients are difficult carrier that's swifter, greater, and extra customized than ever prior to. How can companies make sure that they're ready to fulfill that problem? the most recent addition to the best-selling Knock Your Socks Off Service(R) sequence, 101 actions for supplying Knock Your Socks Off Service presents readers with the sensible instruments and good value education required to assist meet their clients' wishes.

Taking the original place of seeing issues from the customer's point of view, this number of enjoyable and enlightening routines teaches customer support managers and staff useful how you can aid their enterprises offer world-class provider, and is helping them create an motion plan for development. Written within the similar available and funny variety that made Delivering Knock Your Socks Off Service so well known, this spouse consultant covers such themes as:

- how you can say no

- empathy vs. sympathy

- provider restoration

- listening

- e-mail

- cellphone abilities

- clients from hell

- profitable phrases and soothing words

- awaiting consumer wishes

- development reliability

- consumer suggestions

- conserving a rigidity log

- and extra

those uncomplicated yet powerful actions take in basic terms mins, yet carry really robust, lasting effects.

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101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates


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