By Performance Research Associates
Taking the original place of seeing issues from the customer's point of view, this number of enjoyable and enlightening routines teaches customer support managers and staff useful how you can aid their enterprises offer world-class provider, and is helping them create an motion plan for development. Written within the similar available and funny variety that made Delivering Knock Your Socks Off Service so well known, this spouse consultant covers such themes as:
- how you can say no
- empathy vs. sympathy
- provider restoration
- cellphone abilities
- clients from hell
- profitable phrases and soothing words
- awaiting consumer wishes
- development reliability
- consumer suggestions
- conserving a rigidity log
- and extra
those uncomplicated yet powerful actions take in basic terms mins, yet carry really robust, lasting effects.
Read Online or Download 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF
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Extra resources for 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates